Bridging Medical Understanding to Optimal Health
FAQ
Frequently asked questions
We love that you’re taking an active interest in your health! Unlike Google, which provides generic information, we break things down in simple, easy-to-understand terms—just like how we would explain things to our own patients. Our goal is to ensure clarity so you can make informed decisions based on the medical advice you’ve received.
Every summary is reviewed and finalized by a medical doctor. Since we are practicing professionals with our own clinical responsibilities, we work on these during our available time to ensure accuracy and quality.
We specialize in clarifying the medical advice you’ve already received. While we can help you understand what your doctor has explained, we do not provide new medical opinions or diagnoses. Your healthcare provider is the best person to address your specific medical concerns.
No. We help explain your doctor’s advice, but we do not replace professional medical consultations.
Currently, we provide explanations in English. However, if there’s demand, we may expand into other languages in the future.
Please allow up to two working days for us to provide a clear, concise, and easy-to-understand summary.
We passionately believe that education is a key part of good healthcare. Understanding your health empowers you to make better decisions and get the most out of the medical care you receive.
Absolutely. We do not store, share, or use your medical queries beyond providing your requested summary.
Our standard turnaround time is two working days. If your concern is urgent, we recommend speaking directly with your healthcare provider.
If there’s demand, we may expand into different urgency options in the future.
At this time, our service is self-funded by users and not covered by insurance.